Shipping Policy – Mostog

Thank you for shopping at Mostog. We want your order to reach you safely and on time. This page explains how we ship your order, how much delivery costs, and how long it takes.

We try to make shipping simple and stress free for you.

Shipping Within Pakistan

We ship to all cities in Pakistan. After you place an order, our team starts preparing it for delivery.

Shipping cost inside Pakistan:

  • Karachi delivery: Rs 150
  • Other cities: Rs 250
  • Free delivery on orders above Rs 5000

There are no hidden fees. The amount you see when checking out is the total you pay.

Delivery Time

Once your order is confirmed:

  • Delivery in Karachi takes around 2 to 4 working days
  • Delivery in other cities takes around 4 to 6 working days
  • Remote areas may take longer

Packing and Processing Time

After we receive your order:

  • It takes 1 to 2 days for our team to pack your items
  • We send your package to the courier after packing

If there is a big sale or public holiday, order handling may take more time. We will inform you if there is any delay.

Payment Methods

You can pay in two ways:

  1. Cash on Delivery (COD)
  2. Bank Transfer

For Cash on Delivery, we may confirm your order through a quick call or message.

For Bank Transfer, please send us proof of payment so we can start processing your order.

Bank Transfer Shipping Options

If you pay through bank transfer, you can choose one of the following shipping options:

  • Courier Delivery: Your order will be delivered to your home through our courier partner. You will receive a tracking number once the parcel is shipped. Use the tracking number to check order status.
  • Pick Up Location: You can pick up your order yourself from our pickup point. After your payment is received and the parcel is ready, our team will contact you with the pickup address and timing.

You can choose any option that is easier for you.

Order Tracking

Once your parcel is shipped, we will send you a tracking number.
You can enter this number on the courier website to see where your parcel is.

Sometimes tracking takes a few hours to update, so do not worry if it does not show movement right away.

International Shipping

We ship to some countries outside Pakistan as well. Delivery time and shipping fees vary depending on the location.

  • International delivery normally takes 8 to 12 working days after shipping
  • Processing time for international orders is 2 to 3 working days

Shipping charges are shown at checkout before payment.

Customs and Import Taxes (for international orders)

Several countries impose taxes or customs charges on imported goods. These charges are different for every country and are not controlled by Mostog.

  • Customs and taxes must be paid by the customer
  • These charges are not included in the checkout total
  • We cannot reduce or change the value written on the parcel

If the customer refuses to pay customs fees, the parcel may be returned.

Wrong or Incomplete Address

Please enter the correct address and phone number when placing your order.

If the parcel is returned because:

  • The address was wrong
  • The phone number was not correct
  • No one was available to receive the parcel

Then the customer will need to pay the shipping cost again for redelivery.

Delay or Missing Package

If your order does not arrive in the expected time, you can contact our support team. We will check the status with the courier and update you.

Delays may happen due to:

  • Weather
  • Public holidays
  • Courier workload
  • Remote area delivery

We will guide you and try our best to fix the delay.

Damaged or Wrong Item

We check all parcels carefully before shipping.
If you receive a damaged item or the wrong product, contact us within 48 hours.

Please share:

  • Order number
  • Clear photos of the item and package

We will solve the issue and guide you with the next steps.

Color Difference

We try to show accurate product colors on our website. However, screen brightness and lighting can cause the color to look slightly different in person.

Contact Us

If you have any questions about shipping, delivery or tracking, our team is always ready to help.

Email: support@mostog.com
Instagram: @mostogofficial

Thank you for choosing Mostog.
We appreciate your trust and support.