Terms and Conditions

Welcome to Mostog. These Terms and Conditions describe how our website operates and what are the regulations in case you use our services or make a purchase. Using our website , creating an account or making an order, you agree to follow these conditions. If you do not agree, you should not use the website.

General

All information on this website is shared to guide you while shopping. We try to keep everything clear and up to date. However, we may change information, policies, or product details without notifying you.

The purpose of this website is to help you shop with ease. We do not guarantee that every detail will remain the same at all times. Please read these terms each time you visit because any updates will apply the moment they are posted on the website.

Product Availability

We always try to keep all products available online. Sometimes items may sell out faster than expected or may not be restocked right away. Mostog has the right to remove products from the website at any time without notice.

If a product becomes unavailable after an order has been placed, we will cancel the order and issue a refund. You will be informed by email if this happens. We do not accept responsibility for stock shortages or delays caused by suppliers or production.

Order Policy

Putting something in the cart does not imply that the order is approved. Once you place an order, a confirmation email will be dispatched but your order is not accepted until a shipping confirmation is received.

We can cancel orders that seem to be fraudulent, suspicious, unpaid, or in instances where we cannot confirm payment. In case of order cancellation, all your payment will be refunded back to your initial payment method.

Return and Exchange

For full details, please read the Return and Exchange section on our website.
To qualify for a return or exchange:

  • The item must be unused
  • The item must be in its original condition
  • Tags and packaging must still be attached
  • Proof of purchase must be included

Items that are damaged by use, washed, or missing tags cannot be returned. Returns from sale, promotion, or clearance sections may be limited. Please review product details before making a purchase.

Shipping Time

We try our best to ship orders as quickly as possible. Shipping times may vary depending on location and courier service.

Estimated delivery:

  • Orders within the United Kingdom usually arrive within 5 to 7 working days
  • International orders usually arrive within 10 to 15 working days

Delays may happen due to customs checks, weather, courier issues, or holidays. These delays are beyond our control. We will assist you in tracking the parcel if needed.

Errors or Incorrect Information

We always try to present accurate pricing and product information. However, errors may still occur.
Examples include:

  • Incorrect price listed on the website
  • Incorrect product photo
  • Incorrect item details

If an error is found, we have the right to cancel the order, even if payment has already been processed. A full refund will be issued if a payment was made. You will be informed of the cancellation by email.

Taxes and Import Fees

Some countries require extra fees such as customs charges or local taxes before delivery. These charges are not included in the product price or shipping amount. The customer is responsible for paying these fees directly to customs or the delivery company.

If a customer refuses to pay the customs fee and the parcel is returned to us, we will refund the product price after deducting the shipping cost and any return expense charged by the courier.

Payment Confirmation

We accept payments via safe and authorized online payment services. Shipment of your order can only be done once payment is cleared and verified. In case of refusal of the payment or inability to verify it, the order can be postponed or canceled. The failure to verify will be reported through email.

Privacy

Your personal information is private.
We only collect the information needed to:

  • Process your order
  • Ship your purchase
  • Communicate with you

We do not sell, trade, or sell your information to other third parties that are not related to them. We can only share your information with our delivery partners to get you the order safely. Read our Privacy Policy on the site to get all the details.

Security

We secure your information by using secure technology. Our location is encrypted with the help of the SSL to ensure that your personal data remains secure at the checkout. When you get to the payment or checkout page, you will find a small lock icon in your browser address bar. This shows that your connection is secure.

Changes to the Terms

Mostog may update or revise these Terms and Conditions at any time. Changes apply immediately once posted on the website. We encourage you to check this page each time you shop so that you are aware of the latest terms.

Contact Details

If you have questions about anything in these terms or need help with your order, please contact us:

Email: support@mostog.com

Our team is here to assist you.